Guest Policies

Policies

Rates are based on single or double occupancy. A charge of $35.00 per extra adult will be added, with prior approval. There is no additional charge for children under the age of 18. A $35 surcharge will be assessed for the addition of a rollaway bed to the room.

  • Minimum Length visits are in effect during high season and weekends.
  • Check in is from 3:00 – 9:00 pm (unless otherwise arranged in advance)
  • Check out is 11:00 am.
  • For the comfort of all guests, rooms are strictly NON-SMOKING, NO PETS, and NO BIKES IN ROOMS.

Deposits & Payments

Reservations require a deposit of 50% of the total room cost. Single night reservations must be prepaid in full.

Room deposits can be paid on a major credit card, (MasterCard, Visa, Discover & American Express) or a check must be received within 7 days of making the reservation. BALANCE DUE ON ARRIVAL. Personal checks are not acceptable.

Cancellations

Cancellations must be received in writing or email at least 15 days prior to the scheduled arrival date in order to obtain a refund of the deposit, less a $35.00 processing fee.

If a cancellation is received within 14 days of the arrival date, the deposit will be refunded to the extent that the room can be re-booked.

Arrivals after the day specified, or departures prior to final day of reservation, will be refunded to the extent that the room can be re-booked.

COVID-19 Policies

At the Chatham Highlander Village Inn, safety is our top priority. Here are the precautions we are taking to protect all of our guests and staff.

  • Contact-free check in and check out.
  • No shared or common spaces.
  • Direct room access from parking facility.
  • Chatham Highlander Village Inn will meet or exceed all state and federal cleaning and sanitization guidelines.
  • Approved sanitizers are used to deep clean each guest room PRIOR to guests arrival. 
  • All chambermaids and housekeepers wear PPE (masks and gloves).
  • Under new ownership and management since February 2020. Renovations and updates include:
    • Newly painted rooms
    • Installation of new hard surface flooring
    • New exterior painting and power washing
    • New luxury Linens and towels
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